FAQ’s

All artwork need to be supplied as PDF and unless using a specified Spot colour workflow, CMYK process colour. RGB & Spot Colours will be converted at the time of upload when using CMYK workflows.

Our daily order deadline is 12:30pm EST on any Business Day. The dispatch time frames are calculated starting the next Business day following the date ordered. Any order received after the 12:30pm deadline will be processed the next Business day. E.G. Order a job with 4 days till dispatch Ordered at 11am on Monday, dispatched 4 business days later = Friday Ordered at 2pm on Monday, dispatched 5 business days later = Following Monday Any period or date for delivery of goods or provision of services is intended as an estimate only and is not considered a contractual commitment. We will use all reasonable endeavours to meet estimated dates of dispatch & delivery but will not be liable for any loss or damage suffered by you or any third party for failure to meet an estimated date. NOTE: The time frames are based around dispatch, Not delivery. We take no responsibility for the time it takes from leaving our door to arriving at your door.

In a nutshell: Small qty’s are cheapest to print digital, large qty’s are cheapest to print offset. Important: If your print job is to ever be overprinted (gone through a printer again) E.G. Letterhead, we STRONGLY recommend you choose the print method of offset. Digital will smudge and leave unexpected marks.

The flight check produces a PDF proof at the time of upload and you can use this to view the values of any changes that are made. We strongly recommend that you make these changes to both spot colours and RGB images before uploading your file as this proof is approximately 300% the file size of your uploaded artwork. Requests for reprints due to CMYK conversion generally will not be accepted. However, if you want to check your artwork before submitting your order, download the generated proof and check the values of RGB images or spot colours that have been converted correctly. We recommend images have a resolution of 300dpi. Line weights should not be less then 0.0882mm All artwork provided must be able to meet our file specifications. We will not be liable for any errors occurring in the electronic transfer of artwork. Please note there are certain factors which are outside our control when customers place their orders. We cannot be held responsible for the quality of the images / artwork uploaded, nor can we be held responsible for the diverse range of computers used by our customers. Variations in computer personal settings may mean the artwork preview on screen may have slightly different appearance to the printed product. Word documents may be uploaded, however we cannot guarantee edge to edge printing. Word documents must be uploaded as A4 portrait.

If our Flight Check process produces an Error during the file check procedure, you must fix the error mentioned to continue or change the options to suite your artwork correctly.

Most common errors occur if the uploaded artwork is the incorrect size or orientation

Our Flight check looks for the Trim dimensions of your artwork.
E.g. You are uploading an A4 Portrait document – Finished size of 297 x 210mm, therefore the Trim dimensions must also be 297 x 210mm
If your document is 305 x 218mm then there is  4mm of trim on each edge:
305 – 297 = 8mm                  8 / 2 = 4mm
218 – 210 = 8mm                  8 / 2 = 4mm

If you are unsure of what the finished size should be, use the sizing chart provided below.
You can check the Trim dimensions by opening your artwork within Adobe Reader, clicking on DOCUMENT / CROP PAGES
From the top drop down box select ‘Trimbox’, underneath the Thumbnail image will be the TrimBox size, if that size does not equal the finished size, the top / bottom / left / right margins must be changed to get the desired TrimBox size.

Make sure this is done for ALL pages, by either doing these steps for every page, or within the Page Range selecting ALL before making any changes.

If our Flight Check process produces a Warning during the file check procedure you may accept this as something you are aware and accept it as a risk of which may cause a quality issue when printing, or fix your artwork and upload it again.

The flight check uses the coordinates of Trim marks to measure the uploaded artwork size.
Trim size must be the flat sheet size. If no Trim marks are provided, the document size must be the finished print size and we strongly recommend you keep any important content at least 2mm away from all edges.
Edge to edge artwork in the instance above is not recommended and we cannot guarantee trims on edge if bleed is not included in artwork (see point below).
A minimum of 2mm bleed is recommended on all artwork.
If submitting a double sided job, both sides must be the same size orientation and should be uploaded as one document with two pages.
All artwork in PDF format is to be supplied flattened.

The number of pages is determined by the choice of either 1 sided or 2 sided print job.
Trim size must be the flat sheet size. If no Trim marks are provided, the document size must be the finished print size and we strongly recommend you keep any important content at least 2mm away from all outside edges and fold areas.
Edge to edge art work in the instance above isn’t recommended and we cannot guarantee trims on edge if bleed is not included in artwork (see point below).
We recommend a minimum of 2mm bleed is provided on all artwork.
If no Trim marks are provided, the document size must be the finished print size.
All artwork in PDF format is to be supplied flattened.
e.g. A4 roll fold to DL – must be two page A4 document uploaded

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Must all be either single sided or double sided cards.
Artwork must be supplied in a multi page single PDF document.
If ordering double sided cards, each type must have its own back within the PDF i.e. 6 types of double sided Business Cards must be supplied as a 12 pages PDF, Page 1 & 2 for Type 1, Page 3 & 4 for Type 2 etc.
When choosing the number of types, the quantity selected is per type NOT the total. i.e. 6 Types with the qty selected of 1000 = 6 x 1000 Business Cards.
Matt laminate is default on all Gang Business Cards, if you require other laminate options choose a ‘other stock’ workflow.
Type discounts are only available for GANG stock Business Cards.
The discounted price is applied automatically each time a number of types and quantity is selected.

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IMPORTANT when ordering Perfect Bound Booklets we recommend text or images be placed within 4mm outside of the spine area on either side of your artwork. We cannot guarantee that images crossing over a two page spread will match perfectly.
Booklets must be submitted as one document.
First two pages will always be front cover and front inside cover.
Last two pages will always be back inside cover and back cover.
Trim size must be the flat sheet size. If no Trim marks are provided, the document size must be the finished print size and we strongly recommend you keep any important content at least 4mm away from all outside edges and spine area.
Edge to edge artwork in the instance above is not recommended and we cannot guarantee trims on edge if bleed is not included in artwork (see point below).
We recommend a minimum of 4mm bleed is provided on all pages.
All artwork in PDF format is to be supplied flattened.

Finished Size Name	Size (mm)
A2	594 x 420
630 x 297	630 x 297
A3	420 x 297
A4	297 x 210
A5	210 x 148
DDL	210 x 198
DL	210 x 99
A6	148 x 105
Bookmark	60 x 190
Half DL	105 x 99
Business Card	90 x 55

For a list of our envelope sizing click here. To download each of our envelope templates click here.

Square corners, Round corners and other shapes are available.

Click here to view the summary’s of different sizes available as well as each single template to work with. The flight checking process will only recognise the artwork size of the templates provided. If you have trouble with flight checks email us your file and we will work towards a resolution.

Circle, Hearts, Media, Oval, Rectangle, Square, Stars, Triangles and other shapes are available.

Click here to view the summary’s of different sizes available as well as each single template to work with. The flight checking process will only recognise the artwork size of the templates provided. If you have trouble with flight checks email us your file and we will work towards a resolution.

Key Cards, Snap off Key & Cards and Standard Plastic Cards available.

Click here to view the summary’s of different sizes available as well as each single template to work with. The flight checking process will only recognise the artwork size of the templates provided. If you have trouble with flight checks email us your file and we will work towards a resolution.

PMS Silver
Multi-coloured metallic colours can be made by overprinting CMYK combinations on top of the PMS Silver PMS877

For example – Gold = c20m40y100k0 Bronze = c0m50y60k20

Important: Even though the process ink is printed after the PMS silver, you will find that colours die back in vibrancy to about 60% of their normal strength.

As the PMS Silver is printed 100%, the other CMYK ink coverage must not be more than 240%

Spot UV
This is a clear gloss varnish which is printed over the top of the Matt Laminate, patterns & designs can look really impressive and make elements stand out.

Spot UV can only be on 1 side of your artwork
The Spot UV needs to be a solid image and not tinted
Make all SpotUV elements overprint on the layers
PMS Silver – Turn off the SpotUV layer and export to PDF

Spot UV – Turn off the base artwork and turn on the SpotUV layer and export to PDF

Uploading your artwork

Standard trim dimension flight checks are in place – make sure you select the correct artwork orientation
If you are selecting both Spot UV & PMS Silver both artwork is required in the same file as separate pages

EG. 2 sided Spot UV & PMS Silver = 3 Pages
Page 1 = CMYK & PMS FRONT artwork
Page 2 = CMYK & PMS BACK artwork
Page 3 = SpotUV artwork